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Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
how do i know what size to get?
Our products are true to size, so we recommend choosing the size you normally wear. If you prefer a looser or more oversized fit, you can size up.
When will I get my order?
Orders will be processed the same or next day. Deliveries can take around from 7-14 days worldwide.
What's included in the outfit - bundles?
You can see everything included in the bundle directly on the product page.
LOST ARCHIVE — Store Policy
Authenticity
All products sold by LOST ARCHIVE are carefully curated and quality-checked before dispatch. We stand behind every item we ship.
Orders & Processing
Orders are processed within 1–2 business days after confirmation. During high-demand periods, processing times may be slightly extended.
Shipping
We offer tracked shipping on all orders. Delivery times vary depending on destination and demand, but tracking details will be sent once your order ships.
Returns & Refunds
Returns are accepted only for items that arrive damaged or incorrect. Requests must be submitted within 14 days of delivery. Items must be unused and in original condition. Refunds are processed once the return is inspected.
Cancellations
Orders can only be canceled before they are processed. Once an order has shipped, it can no longer be canceled.
Responsibility
LOST ARCHIVE is not responsible for delays caused by customs, carriers, or incorrect address information provided at checkout.
Privacy & Security
We respect your privacy. All payments are processed securely, and personal information is used strictly to fulfill orders and improve your experience.
Contact
For any questions or concerns, please contact us through our official support channel listed on this website.